No Return Policy

Thank you for shopping with Rainforest Mobility . Due to the nature of home medical equipment (HME) and health-related products, all sales are final. Please carefully review our policy before making a purchase.

No Returns or Exchanges
All items sold through our online store are non-returnable and non-exchangeable. This policy applies to all products, including but not limited to mobility aids including wheelchairs, tilt wheelchairs, wheelchair seating and full-electric hospital beds.

Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team within 48 hours of delivery. We will work with you to resolve the issue, which may include manufacturer warranties or replacement options at our discretion.

Order Cancellations
Orders cannot be canceled once they have been processed and shipped. If you need to make changes, please contact us immediately after placing your order, and we will do our best to assist you.

Manufacturer Warranties
Certain products may be covered under a manufacturer’s warranty. If applicable, we encourage customers to reach out to the manufacturer for warranty claims and support.

Hygiene and Safety Compliance
For the health and safety of all our customers, we do not accept returns on any product that may have been used or exposed to potential contamination.

Contact Us
If you have any questions about our No Return Policy, please contact our customer support team at [email protected]

By completing a purchase on our website, you acknowledge and agree to this No Return Policy.